Consumers Rights
In accordance with Texas law House Bill 4224 and Section 181.105 of the Texas Health and Safety Code, the following information is provided by Restore Clarity Counseling to help consumers understand their right to:
Request Your Health Care Records
You have the right to request a copy of your mental health records.
To request your records, please submit a written request to Restore Clarity Counseling using one of the following methods:
Email: rsanchez@restore-clarity.com
Secure Client Portal: https://restore-clarity.clientsecure.me/
Mail: Restore Clarity Counseling, 6002 Camp Bullis Rd. Bldg 1, San Antonio, TX 78257
To request your records, please:
Submit a Written Request - You may make your request in writing by email, mail, client portal, or in person during business hours.
Provide Identification - Include your full name, date of birth, and contact information to verify your identity.
Specify the Records Needed - Indicate which records you are requesting and the date range, if applicable.
Allow Processing Time - We will respond to your request within 15 business days as required by Texas law.
Records will be provided in accordance with Texas law and applicable privacy regulations. If you have questions about accessing your records, please contact our office for assistance.
Under the Health Insurance Portability and Accountability Act (HIPAA) and Texas law, you have the right to inspect, obtain copies of, and request amendments to your protected health information. There may be reasonable fees associated with copying and mailing your records.
Contact the Texas Behavioral Health Executive Council
The Texas Behavioral Health Executive Council(BHEC) regulates Licensed Professional Counselors (LPC) in Texas. The BHEC can provide information about licensing requirements, continuing education, and the complaint process for Licensed Professional Counselors.
You may contact the BHEC directly through the following:
Website: https://bhec.texas.gov/contact-us/
Phone: (512) 305-7700
24-Hour Toll-Free Complaints Line: (800) 821-3205
Mail: Texas Behavioral Health Executive Council 1801 Congress Ave., Suite 7.300 Austin, TX 78701
File a Consumer Complaint
If you wish to file a consumer complaint regarding mental health services, you may do so with the Texas Office of the Attorney General - Consumer Protection Division through the following:
Consumer Complaint Portal: https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/
Consumer Protection Hotline: (800) 621-0508
Mail: Office of the Attorney General Consumer Protection Division P.O. Box 12548 Austin, TX 78711-2
Important Note: Your complaint is subject to the Texas Open Records Act meaning complaints and related information filed with the Consumer Protection Division are open to the public. When filing a complaint, be prepare to include business or individual contact information, description of complaint, transaction dates and amounts, contract information, supporting documentation if available.
Ask Questions about Texas House Bill 4224
You can submit questions related to HB 4224 via the BHEC’s Contact Us page at: https://bhec.texas.gov/contact-us/